Refund policy

Miniscrapbook Refund Policy

Thank you for shopping with Miniscrapbook! We are dedicated to delivering high-quality personalized products, and we want to ensure you are fully satisfied with your order. If you encounter any issues with your purchase, please review the following guidelines for refund or reshipment eligibility.

Eligibility for Refunds or Reshipment:

  1. Damaged Products:
    If your product arrives damaged, please contact us within 7 days of receiving the order. Email us at help@miniscrapbook.co with clear photos showing the damage. We will offer either a reshipment of the correct or undamaged product at no additional cost, or a refund if preferred. Our goal is to resolve the issue quickly so you can fully enjoy your product.

  2. Incorrect Order:
    If you receive the wrong order, please contact us immediately at help@miniscrapbook.co. We will verify the issue and offer a reshipment of the correct product at no additional cost, or a refund if that is your preferred option. We want to ensure you receive exactly what you ordered.

  3. Missing Photos or Products:
    If you receive fewer photos or products than you purchased, please reach out to us within 7 days of receiving your order. We will offer either a reshipment of the missing items at no additional cost or a partial refund for the missing items.

Quality Issues:

We take pride in the quality of our products, and all items are made to high standards. We do not offer refunds for quality-related concerns unless there is a clear difference between the product you receive and what is described on our product page, or if the printed photos are unclear or of poor quality. Refunds are only offered if there is a significant discrepancy, but we will always work with you to resolve the issue to your satisfaction.

Personalized Items:

As all of our products are personalized to your specific request, we cannot easily resell them. Therefore, refunds are not generally offered for personalized items unless the issue is related to a damaged product, incorrect order, or missing items as described above.

How to Contact Us:

For any refund or order-related inquiries, please contact us by email at help@miniscrapbook.co. We only process requests sent to this email address. Our team typically responds to inquiries within 24-48 hours.

Additional Information:

  • Reshipment or Refund: We offer both reshipment and refunds as solutions for any issues with your order, and we are happy to choose the best option based on your preference.
  • Partial Refunds: If you receive fewer items or photos than what you ordered, we will either reship the missing items at no additional cost or offer a partial refund for the missing products.

We appreciate your understanding of our policy and are here to ensure you have the best possible experience with Miniscrapbook. Thank you for supporting our brand!